Program Registration Information

parks & rec registration CTA - Sept 2016

Registrations will be accepted by POSTMARKED MAIL AND ON-LINE (If you are new to the online registration system and would like detailed instructions on how to navigate the web site, CLICK HERE before proceeding to the online registration page to print directions) for FALL programs on TUESDAY, DECEMBER 11TH beginning at 8:00 a.m. with the following exceptions:

  • Open Gym Passes
  • Pool Passes
  • Ski Trips
  • Party Rentals
  • Teen Center Passes
  • December Vacation Camp

Mail-in registrations will be processed daily, at random. REGISTRATIONS WILL NOT BE PROCESSED BEFORE TUESDAY, DECEMBER 11TH.  

In-Person Registration Dates
In-person registrations will be accepted beginning Wednesday, January 2nd (including J.B. Williams reservations)

Phone, Fax & E-Mail Registration
Due to limited phone lines and staff, we cannot accept registrations by phone, fax or e-mail.

Registration Payment
VISA, Mastercard or Discover payments are accepted on-line, by mail and in-person.

If paying by check, make check or money order payable to "TOWN OF GLASTONBURY". Do not send cash. Write a separate check for each program.

Residency Requirements
Programs are for Glastonbury residents unless otherwise noted.

Notification of Program Enrollment
We DO NOT mail receipts for registrations processed on-line, but we can e-mail a receipt to you provided you have an e-mail on file. You may also reprint a receipt anytime from the on-line system by clicking “My Account”, “Reprint a Receipt”. Include a STAMPED, self addressed, business size envelope with your mail-in registration if you would like your receipt mailed. Your receipt will be mailed within 2 weeks. Please do not call the office.

Refund Policy
Please review your registrations carefully:

  • Refunds will be automatic is a program is canceled.
  • To avoid classes being canceled at the last minute due to insufficient enrollment and in order to accommodate waiting lists in a timely fashion, refund requests must be made no later than five (5) business days before the program begins. Refund request received after this point will be subject to a $10 processing fee.
  • Refunds cannot be given on trips, special events, facility reservations and passes.
  • Refunds are generally not given once a program has begun, however, in the event of injury or illness, a refund request will be considered if accompanied by a doctor's note.
  • Registrations processed by credit card will be credited to the card used. All other refunds generally take 2-4 weeks to process.

Cancellation Policy
Programs may be canceled due to insufficient registration. Programs are canceled on January 1, January 21; February 18; April 19; May 27 unless otherwise stated.

Returned Checks
A $15.00 fee will be assessed for returned checks.

Program Information Line
Retrieve program and activity information 24 hours a day by calling our program information line at (860)652-7689. Evening activities, field and league cancellations are announced after 4:00 p.m.

Financial Assistance
Discounted registration fees for basic programs are available to those who qualify under the Federal Poverty Guidelines. Eligibility and assistance determinations are made by Social Services. Fee waivers apply to registration fees only. To qualify, an Eligibility Application form must be submitted to the Social Services Department. A copy of the approved application must accompany your registration.  Eligibility for financial assistance does not guarantee a space in the program. Eligible programs include:

Teen Center Pass                      GBA Basketball
Children's Swim Lessons           Pool Passes           
Recreation Swim Team              Kangaroo Kids   
Glastonbury Lacrosse                                  

Brochure Mailing Information
Brochures are mailed directly to ALL Glastonbury residents via bulk mail 3 times per year:

Brochures will be available for pick up beginning the Friday prior to each registration at the Riverfront Community Center, Town Hall, Welles Turner Library and our office. 

Inclement Weather Policy

  • If Glastonbury Public Schools are canceled, all programs are canceled
  • If Glastonbury Public Schools are delayed, all programs scheduled to start before noon are canceled except Kangaroo Kids. For all programs beginning after noon, please call the information line at (860)652-7689 for cancelation information. Select option #2.
  • If Glastonbury Public Schools close for a weather related early dismissal, all afternoon and evening activities are canceled.
  • Athletic field cancelation decisions due to inclement weather or poor field conditions will generally be made no later than 3:30 p.m. The department reserves the right to make field cancelations up to 4:30 p.m. in response to late changing weather conditions. Please call the information line at (860)65207689 for cancelation information. Select option #2.

For other evening and weekend cancelations, call (860)652-7689, select option #2.

On-Line Registration is Fast and Easy!
Already have a User Name and Password? Follow steps 1 & 2 below. If not, follow these 5 easy steps:

Step 1:        Go to
Step 2:        Click on "Parks and Recreation", “Registration”, “On-Line Registration”
Step 3:        Click “New User”
Step 4:        Complete “Household Information”
Step 5:        Click “Submit”

You will instantly receive a confirmation via e-mail and can begin on-line registration.

Updating Household Information

Prior to registering for programs on-line, you MUST update your household information including GRADES of family members. All programs are set-up to accept registrations based on specific age and grade requirements. You WILL NOT be able to register if this information is incorrect. To confirm or update household information, click on “My Account”, “Change Family Member Data”. If you need to add or update a birthday, you must call the office.

E-Mail Updates
Occasionally, we send updates, cancellation information and other pertinent program information to you via e-mail. Please be sure to include your e-mail address on your registration form and to add “” to your address book or trusted e-mail list so we don’t get caught in your spam filter!

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