Eversource Update - Help for Customers Having Difficulty with Utility Bills

Post Date:06/15/2020 8:34 AM

The Town received the following update from Eversource regarding assistance with utility bills during the pandemic:

"Eversource is offering flexible payment plans to all customers who are having difficulty paying their energy bill during the COVID-19 pandemic. While customers are not currently at immediate risk of losing service, these plans provide them with an important option whenever moratoriums on disconnections expire.

Establishing a payment plan enables customers to pay their past-due balances over an extended period, depending on their rate class and the state in which they live. Once participating in a payment plan, customers are protected from service disconnection and are not charged late fees or interest if they continue to make regular payments.

For financial hardship customers in Connecticut, Eversource continues to offer special payment arrangements, such as New Start and the Matching Payment Program, which provide forgiveness on past-due balances based on making scheduled payments."

Visit their website to learn more about these programs.

Eversource update


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