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Frequently Asked Questions (FAQ's)

How can I contest a Parking Ticket?
How do I report speeding vehicles?
Can I get a license to sell food that is prepared in my home and if so what are the requirements?
How can I obtain a car seat installation appointment?
How can I obtain a pistol permit?
How can I obtain a copy of a Police Report?
How can I request Selective Police Enforcement?
Vacant House forms and procedures.
Where can I find information on H1N1 (Swine Flu)?
How is my sewer bill calculated?
What if I use an abnormal amount of water that does not go into the sewer system?
Can my sewer use bill be appealed?
How do I get a Refuse Disposal Permit?
How can I have my fingerprints taken?
How can I obtain Motor Vehicle Forms?
How can I apply for a Police Officer position?

Q: How can I contest a Parking Ticket?
A:
A citizen can either come down to the police department and complete a parking tag protest form and drop it off for the Traffic Sergeant to review or they can print out a copy of the parking tag protest form on line, complete the form and drop it off at the police department for review by the Traffic Sergeant. The form can’t be submitted electronically because it requires a diagram be drawn on the back of the form. If you have the ability to scan in the form (to include the diagram) the form can then be submitted electronically to the Traffic Sergeant.  Questions concerning the parking tag protest form can be directed to the Traffic Sergeant at 860-652-4254 or at kristin.shubert@glastonbury-ct.gov
Q: How do I report speeding vehicles?
A:
Citizens can call the police department utilizing the routine non-emergency number, 860-633-8301, to report a speeding vehicle complaint that is currently taking place or for ongoing speeding vehicle complaints they can contact the Traffic Sergeant at 860-652-4254. Citizens may also e-mail their traffic concerns to kristin.shubert@glastonbury-ct.gov
Q: Can I get a license to sell food that is prepared in my home and if so what are the requirements?
A:
Yes, but will require a kitchen that meets all of the Health Department requirements for a traditional commercial food service establishment.  It will mean the construction of a second kitchen that is isolated from the living areas of your home.  Your menu will determine your establishment's classification, license and equipment requirements.  Some types of food service operations (such as bakeries) require licenses from the Connecticut Department of Consumer Protection.
Q: How can I obtain a car seat installation appointment?
A:
We are currently not taking appointments for car seat inspections. 
Q: How can I obtain a pistol permit?
A:
Residents may come to the police department in person to pick up the pistol permit application forms or access them on line by going to the Police Department section of the web site and then click on forms. Once the application form is completed it must be returned in person to the police department so the application can be processed. Frequently asked questions concerning pistol permits can be found on the Connecticut Department of Public Safety web site at www.ct.gov/dps
Q: How can I obtain a copy of a Police Report?
A:
A copy of a police report must be obtained in person by coming down to the police department at 2108 Main Street. Records can be obtained Monday through Friday between the hours of 8:00 a.m. and 4:30 p.m. when the records division is open. If you are unable to come in during this time frame you may contact the Records Division at 860-652-4227 and make other arrangements.
Q: How can I request Selective Police Enforcement?
A:
If a resident or a business owner has a request for the traffic unit to conduct selective police enforcement in a particular area of town they can either contact the Traffic Sergeant at 860-652-4254 or e-mail at mark.catania@glastonbury-ct.gov.
Q: Vacant House forms and procedures.
A:
A town resident may access the vacant house form on-line, complete the form, print it out, and drop it off at the police department if they are planning to be away for any amount of time. The completed card should contain the required information of how the police department can contact the homeowner while they are away. While extra attention to the residence is not guaranteed it allows officers to be aware of vacant houses in the area if they are dealing with suspicious incidents in that neighborhood. The homeowner needs to contact the police department when they return home so the card can be pulled from the file. Click her for the Vacant House Form.
Q: Where can I find information on H1N1 (Swine Flu)?
A:
The Town of Glastonbury Health Department has an up to date list of guidance and web links on it's Public Health Emergency webpage.
Q: How is my sewer bill calculated?
A:
Q: What if I use an abnormal amount of water that does not go into the sewer system?
A:
A special, or additional meter, should provide a cost savings to you, the customer. There are many variations to its use based on the specific needs of the individual. For detailed information access Special Metered Accounts.
Q: Can my sewer use bill be appealed?
A:
Information regarding sewer bill appeals can be found on the Sewer Use Billing Information page.
Q: How do I get a Refuse Disposal Permit?
A:
Please see the Refuse Disposal page on obtaining Refuse Disposal Permits for this information.
Q: How can I have my fingerprints taken?
A:
Fingerprinting services are available Monday, Wednesday and Friday between 11:00 a.m. and 7:00 p.m. for Glastonbury residents or persons requiring to be fingerprinted for employment at a Glastonbury based business (i.e. daycare, insurance company or financial institution). A fee of $10.00 dollars will be charged. You can pay with cash or check. When paying by check, please make the check out to: The Town of Glastonbury.
Q: How can I obtain Motor Vehicle Forms?
A:
All Connecticut Department of Motor Vehicle forms may be obtained by going to the Connecticut Department of Motor Vehicle web site at www.ct.gov/dmv. Several of the forms that are available on the DMV web site can also be found in the lobby of the police department.
Q: How can I apply for a Police Officer position?
A:
The police department is currently NOT accepting applications for the position of police officer. Please return to this site for future Police Officer positions that become available.