Communications Mission Statement
The Glastonbury Police Department’s Communications Unit will strive to provide the citizens of Glastonbury and surrounding communities with professional, efficient and timely responses to request for service. No matter how great or minor the emergency, it is our goal to constantly strive for excellence in the field of Public Safety through emergency communications. We will move forward in the pursuit of perfection through dedication, sincerity and education
When a citizen calls “911” or a routine telephone line for assistance the person they have first contact with is a Dispatcher. The emergency service Dispatcher is the person “on point” for the Glastonbury Police Department, Fire Department and Ambulance Services. The dispatcher must evaluate every call for assistance and determine the level of emergency and send the correct personnel, be they police, fire or medical services.`
The dispatcher must be able to simultaneously answer the telephone, type in computer entries and answer up to ten different radios. In a medical emergency, they are able to give pre-arrival instructions so that the victim receives immediate assistance, not having to wait for the police and ambulance to arrive.
Dispatchers work rotating shifts, holidays, and weekends. They are confined to a small, windowless room in the police station sharing their limited space with radios, computers, telephones and several printers. They eat at their duty station and consider themselves fortunate if they have a single break during their eight hour shift.
Without them, none of the emergency services could function. Day in and out, they perform their duties to a great credit to themselves and the Glastonbury Police Department.
TIPS WHEN CALLING “911” FOR EMERGENCY ASSISTANCE
Although these tips are general, they are meant to apply to calls from citizens , who call “911” for emergency assistance, within the boundaries of Glastonbury.
When you call “911”, listen to the dispatcher and answer all questions.
Speak clearly and calmly. Do Not Hang Up until the dispatcher says it okay to do so.
When using “911” to report an emergency from your vehicle, be prepared to give road, street, and address information. If possible, find out what the nearest cross streets are – or give information about proximate landmarks or buildings.
If you are reporting an accident, you’ll be asked if there are injuries. Are lanes of traffic blocked? How many vehicles are involved? Can you can determine if people are trapped or if dangerous substances are involved.
If you report a fire, tell the dispatcher what’s on fire, exactly where it is and if it seems to be spreading. If you can stay on the scene to direct fire fighters to a fire that is not easily seen from the road, you would have provided a great service.
Reporting crimes in progress can be dangerous – so be careful. Don’t take any unnecessary chances. If you can safely determine what kind of crime is in progress and there are any weapons involved, tell the dispatcher. If there are any injuries, report that so medical personnel can be notified as well.
When calling from a cellular telephone, it is recommended that you stop the vehicle on the side of the road before dialing. Remember that the dispatcher will not know where you are – so it’s very important to let the dispatcher know exactly where the emergency is located. You should be prepared to provide your direction of travel, the street or highway you are on, and/or physical landmarks such as buildings or major intersections.
When calling from pay or coin telephones, it is not necessary to deposit any coins before calling “911”. “911” is a free call from all pay or coin telephones.
Often emergency personnel cannot locate houses and businesses because addresses are not clearly marked. Make sure your address is clearly visible from the street and that you are using the address issued by the Town of Glastonbury. The address issued by the Town will be the address submitted to the telephone company. That address will be what appears on the computer screen when you call “911”. If that address differs from what is posted on the house, it could cause a delay in the emergency personnel locating your house or business.
If “911” is dialed by mistake, please stay on the line and let the Dispatcher know there is no problem and it was a dialing error.
How to alert 911 to your special needs. If you have special needs which you think the dispatcher should be aware of, click on the “Forms” link on the main Police Department page and click on “Special Needs Registry”. On this form you will be able to alert the Glastonbury Police of your specific situation so in the event of an emergency we can better assist you. Once the form is complete, mail it back to the address on the top of the form. This form will allow the 911 system to be updated with your vital information. Please be aware, the information you provide will not be used as a plan for individual care. Residents with special needs should still make arrangements to have emergency supplies and equipment on hand.
Vacant House Cards
If you are going on vacation and want the police department to be aware that your house will be vacant or being watched by a friend you can access this link to download a vacant house form. The form can be completed and dropped off at the police department. We do not guarantee extra attention or patrols to your house but will use the information you provide us to contact you in the case of an emergency at your house. It also allows us to be aware of vacant homes in the area of reported suspicious activity. The information is kept confidential.