Frequently Asked Questions (FAQs)

Expand/Contract Questions and Answers

  • Where can I get a town of Glastonbury map?

  • How do I request vital records data for medical and scientific research studies?

  • How much does a Birth Certificate Copy Cost?

  • How do I Obtain a Certified Copy of a Birth Certificate?

  • How do I get rid of used syringes?

  • What can I do about mosquitoes?

  • What size tables do you offer in the RCC Community Rooms and Exercise Room?

  • Do you have an inclement weather policy?

  • Do you offer discounted pricing for non-profit groups?

  • Can I hire a food truck for my event at the RCC?

  • Do I need to choose from your Approved Caterer's List?

  • Can I rent the patio and grounds without renting the Community Room?

  • Can I rent the RCC kitchen by itself?

  • Do I need to secure a licensed and insured caterer to use the RCC kitchen?

  • Can I rent a tent from a 3rd party vendor for use outside?

  • What other types of equipment rentals do you have available?

  • Do you provide linens, silverware, and dishes?

  • Do you provide tables & chairs? (If so, is there an associated fee?)

  • If I rent the patio, can I have my ceremony or cocktail hour on it?

  • If I add the Exercise Room to my Community Room rental, how many additional guests can I accommodate?

  • What is the size and capacity of the Community Room?

  • Will someone be available on-site to let me in and out of the building?

  • What do I do if I have a sewage backup?

  • Does the town sell its old computers?

  • Can a resident under the age of 50 attend the senior lunch program at the Riverfront Community Center?

  • Where is the Welles Turner Library Located?

  • What are the hours of the Welles-Turner Library?

  • How do I get a library card?

  • How many items may I check out and for how long?

  • May I renew library materials at the Welles Turner Library?

  • What are the fines for overdue materials at the Welles Turner Library?

  • Can the backwash water from my water softener be discharged into my septic system?

  • Does the Town offer any economic development incentives or tax abatement for new commercial or industrial development?

  • What does the Substance Abuse Prevention Coordinator do?

  • Where do I go for Information on youth programs?

  • How Do I request a Vital Record with an Apostille?

  • What is the timeline on hiring?

  • Do you retain job applications on file?

  • What are the work hours of a position?

  • How will I be notified of the status of my application?

  • What should I do if I’m interested in more than one job?

  • Is there a residency requirement to work for the Town of Glastonbury?

  • What should I do if I have a conflict with the test date?

  • Do I have to take a test for employment?

  • What kind of tests are given for employment?

  • How can I prepare for an employment related test?

  • How often do you update your job openings?

  • Where do I get a job application?

  • How do I submit an application?

  • Can I submit my resume` without an application?

  • How does your hiring process work?

  • Are there any job openings?

  • How do I apply for a job?

  • I disposed (sold, donated, totalled, junked) my motor vehicle. Can I get an adjustment on my tax bill?

  • I have recently moved. To which town do I owe my motor vehicle taxes?

  • I am over 65 years of age. Am I entitled to any relief on my property taxes?

  • How do I use Dial A Ride

  • Where can I get free Wireless Internet Access in town?

  • How do I find out who owns a property?

  • Can I get a copy of a field card on line?

  • Who is in charge of Cemeteries in Town?

  • I received an error message during my online registration. What do I do now?

  • Who is the Tree Warden and who do I contact about trees?

  • Where is the Parks and Recreation office located?

  • When and where is the Parks and Recreation Brochure available?

  • I forgot my password for the online registration system. How can I obtain that information to register for programs?

  • Can I cancel a class using the online registration system?

  • I registered for programs using the online registration system. How do I obtain a copy of the receipt?

  • What facilities does the Parks and Recreation department rent?

  • Where can I swim in town and how do I get a pool schedule?

  • How can I contest a Parking Ticket?

  • How can I obtain a copy of a Police Report?

  • How can I have my fingerprints taken?

  • How can I obtain Motor Vehicle Forms?

  • How can I obtain a pistol permit?

  • How do I report speeding vehicles?

  • How can I obtain a car seat installation appointment?

  • How can I apply for a Police Officer position?

  • Vacant House forms and procedures.

  • How can I request Selective Police Enforcement?

  • How do I dispose of my old electronics?

  • Who do I contact to discuss requirements for building permits and building code issues related to commercial and residential construction?

  • Who is responsible for overseeing the capital building projects for the town and schools?

  • Who is responsible for overseeing the operation, maintenance, and repair of Town buildings?

  • Who is responsible for overseeing the custodial services for town buildings?

  • How do I request a community announcement to be televised on Channel 16, public access television?

  • Can my sewer use bill be appealed?

  • What if I use an abnormal amount of water that does not go into the sewer system?

  • How is my sewer bill calculated?

  • How do I dispose of fluorescent light bulbs?

  • What materials are accepted at the Town disposal facilities?

  • What are the hours of the Town disposal facilities?

  • How do I dispose of paint?

  • Why is the number of bedrooms important if I'm adding on to my house and what is considered a bedroom?

  • Where do I get sand bags?

  • Where is sand available for ice road conditions?

  • How do I plan for a storm?

  • How do I report suspicious activity that may be related to terrorism activity?

  • Where do I obtain weather information?

  • How do I find a shelter in an emergency?

  • How do I get a Refuse Disposal Permit?

  • How do I find out if a declared town disaster exists?

  • Who should be called for power outages, loss of gas service, and loss of water?

  • When can I get an inspection for my property?

  • When is an Inland Wetland & Watercourse Permit required?

  • What is the definition of a subdivision?

  • Are Zoning regulations available on-line?

  • What is a conservation easement?

  • How far is the closest fire hydrant from my house?

  • Where is the closest Fire Station to my house?

  • How much water is available on the Town’s tanker trucks?

  • How long does it take for the Town to review plans and construction documents?

  • How long does it take to get a copy of a fire report?

  • Can I get a copy of an underground tank report for an environmental site assessment?

  • How can I find out if there are fire code violations at a specific address/property?

  • Can I get a burning permit?

  • How can I get a fire truck to come to my child’s nursery school?

  • How can I find out what the codes are for installing a wood stove in my house?

  • Is blasting regulated and how can I get more information about blasting in my neighborhood?

  • Can I get a license to sell food that is prepared in my home and if so what are the requirements?

  • How can I find out where my septic system is located?

  • Is there a senior nutritional lunch program?

  • What activities and programs are available for residents aged 50 and over?

  • Does my business have to be located in Connecticut to participate in bids and RFP's?

  • Where can I find help with Housing Problems or to find affordable housing?

  • How can I get food?

  • Who do I contact regarding rental of the Riverfront Community Center?

  • How do I become an approved caterer/bartender?

  • Do you have directions to the Riverfront Community Center?

  • What is the cost for renting the facility?

  • Do you rent to private parties and non-profit groups?

  • Can I get a copy of the bid results?

  • How can I obtain a copy of the Affirmative Action Form?

  • Where is the Purchasing Department Located?

  • How can we get on your vendor list?

  • What if I can’t pay my taxes for any reason?

  • What if I received a tax bill for real estate that I no longer own?

  • What if I received a bill that I escrow taxes for?

  • Do you accept credit cards or echecks?

  • Can I pay all my taxes on one check?

  • How is interest calculated?

  • When are Sewer Use Bills due and what time frame does it cover?

  • When are taxes due and what time frame does it cover?

  • What is the current Mill Rate?

  • Is there a permit required for a fence, and where can it be placed on the property?

  • How many garage spaces am I allowed?

  • Where can I place other accessory structures in my yard?

  • Where can I place a pool in my yard?

  • Do I need to have a licensed contractor take out permits?

  • When do I need a building permit?

  • How can I obtain a copy of a bid?